Waiting is no fun. So keeping people happy in a waiting line is another obviously difficult challenge. There are various solutions to help diffuse tension and increase satisfaction among waiting customers, while also decreasing perceived wait times. Crowd control stanchions are the primary tools to manage huge crowds.You an order quality crowd control stanchions at Alpha Crowd Control.
Here are a few tips to manage crowd control stanchions:
– Occupy their time. When people are occupied with something they enjoy, time flies by. Apply this principle to your queue and keep your customers occupied. Digital signage that displays helpful how-to videos, interesting promotions, or entertaining media can keep people occupied.
– Get them started. The sooner a customer can get their transaction underway, the sooner the waiting is over. There is an end in sight for the person who’s able to unload their cart before they are served, place their order before they find a seat, and so on.
– Reduce anxiety. A sense of injustice can easily gain ground when multiple-line queues move at very different paces. The single-line queue that is run by electronic queuing helps reduce anxiety by providing customers with auditory or visual cues that an agent is available – digital signage takes away the need for a customer to keep an eye out for a faster-moving line.
– Promote fairness. This tenet also supports the belief in a one-line queue and the first come, first served method. Allowing priority service for VIP customers should be clearly marked in a separate line so that an equitable wait time is still maintained for non-VIP customers.
Follow these tips to make your crowd controlling and management a successful event.